Hello,

> On May 11, 2016, at 5:19 PM, Alex Hall <ahall@autodist.com> wrote:
>
>
>
>> On Wed, May 11, 2016 at 5:04 PM, Jim Ohlstein <jim@ohlste.in> wrote:
>> Hello,
>>
>> On May 11, 2016, at 4:54 PM, Alex Hall <ahall@autodist.com> wrote:
>>
>>>
>>>
>>>> On Wed, May 11, 2016 at 4:50 PM, Jim Ohlstein <jim@ohlste.in> wrote:
>>>> Hello,
>>> > Is it possible that your script is trying to write a configuration file and lacks proper > permission in that directory?
>>>
>>> Yes, very possible, and I'd even say likely. The thing is, I can't find out what the directory is. I've given permission to the entire folder:
>>> chown www-data /var/www/osticket
>>> chmod -R 777 /var/www/osticket
>>>
>>> But that doesn't seem to help. I'm new to Linux, though, so I may have missed something. I can't imagine where else it would be trying to write to.
>>
>> Is that the php-fpm user? If so, it's probably not the problem.
>
> I'm not sure. I don't find 'user' anywhere in php-fpm.conf, so I'm not sure where that gets set. www-data is the user for Nginx and UWSGI, though, not that UWSGI has anything to do here.

What's the output of
# ps aux | grep php

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